Shipping policy

Order Processing

Orders are processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

Local deliveries: 2–5 business days.

International deliveries: 7–21 business days, depending on the destination and customs processing.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery location and order weight.

Free shipping may be offered on selected promotions or orders above a specified amount.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number (where available).

Customs & Import Duties

International customers are responsible for any customs duties, taxes, or import fees charged by their country's authorities.

Delivery Delays

While we aim to deliver orders on time, delays caused by weather, customs, or courier services are outside our control.

Incorrect Address

Please ensure your shipping address is correct before placing your order. We are not responsible for delays or lost packages due to incorrect addresses.

Lost or Damaged Items

If your order arrives damaged or is lost during transit, please contact us within 7 days of delivery (or the expected delivery date), and we will work with the shipping carrier to resolve the issue.

Contact Us If you have any questions about shipping, please contact our customer support team.